- Coronavirus update -
Due to another government lockdown we will be closed from
5th November - 2nd December
Given the ever changing situation with regard to the COVID-19 outbreak, Towbex is carefully monitoring the situation and our priority is the health and well-being of our staff and customers.
We are also continuing to take all the precautions we can to help prevent the spread of the virus:
We now have our QR code for the NHS COVID-19 app, when you come in please can scan the QR code we have displayed to check in. We are doing our bit to help stop the spread of coronavirus please help us.
Our team continue to be stringent around hygiene and cleaning regimes including thorough, frequent hand washing.
We have also increased our cleaning, particularly for those areas touched regularly by team members and customers.
Our staff change gloves and wash hands between every vehicle job.
Hand sanitizer is available as soon as you come in the door and we encourage all our customers to use it.
Face masks must be worn at all times while in our shop.
Due to the nature of how long towbars take to fit we can not offer a waiting area anymore due to government guidelines.
We are no longer accepting cash payments. We will now only be accepting card payments until further notice.
If you prefer we can offer a no direct contact service just contact reception to find out more.
Due to lock down we are experiencing more demand than normal as are our suppliers, so please book well in advance or you may be disappointed.
To aid social distancing measures we have a no contact video demonstration of how to attach your detachable towbar.
Towbex LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
This policy is effective from: March 2018.
What we collect
We only collect, record and store data which may be required to fulfill the requirements of our customers or comply with legal requirements, and may include
your name contact information including email address demographic information such as postcode, other information relevant to customer surveys and/or offers
What we do with the information we gather
Internal record keeping.
We may use the information to improve our products and services
Towbex LTD may employ the services of other parties when dealing with certain processes necessary in the operation of our Website. The providers of such services have access to certain personal Data provided by Users of this Website. Any Data required by such parties is only used by them to perform the services that we request. All other use is strictly prohibited.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
You can find more information about cookies at:
We use google analytics cookies but these can not identify you personally
By using our website, you agree that we can place these type of cookies on your device.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998/General Data Protection Regulation (GDPR), which will come into force on May 25 2018.
If you would like a copy of the information held on you please write to:
67 Chartwell road
Lancing Business park
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
We are continually improving and adding new functionality and features to this website, and improving and adding to our existing services. Because of these ongoing changes, as well as changes in the law and the nature of technology, our data practices will change from time to time. When it proves necessary to change our Policy, we will post any changes on this page so that you are always aware of what information we collect and how we use it.
Towbex LTD, Unit 3 Elm Business Units, 67 Chartwell road, Lancing Business Park, Lancing, BN15 8FD.
Mon 09:00 – 16:00
Tue 09:00 – 16:00
Wed 09:00 – 16:00
Thu 09:00 – 16:00
Fri 09:00 – 16:00
Due to current world events hours may differ
Company VAT number - 165137413
Company Registration Number - 08055666
Thank you for visiting our site.